Free 30 day returns on all retail sales.
We do not curently offer returns on wholesale orders.
1. Q. What if my item doesn't arrive or it arrives damaged?
A. All packages are insured through USPS or UPS. Wholesale shipments are also insured. If the box or items in it arrive damaged please contact us at email@example.com with any evidence or photos so we may file a claim on your behalf.
To file a claim online please visit: https://onlineclaims.usps.com/OICWeb/
If you cannot file a claim online, please call 1-800-332-0317 and you can have a Domestic Claim Form mailed to you.
Hours of Operation
Monday–Friday: 6 AM–6 PM CT
Saturdays and Sundays: Closed
Federal Holidays: Closed
2. Q. What if I change my mind about an item?
A. We pride ourselves on shipping items to our customers immediately to provide the shortest shipping time possible; because of this, we cannot guarantee we can cancel your item before it has been shipped. You can contact us at firstname.lastname@example.org to make a request.
3. Q. What if the item is expired?
A. We take great care of all our products and we check the expiration and manufacturer dates before shipping the items. It is unlikely you will receive an expired item.
Overseas items: It is important to note that items coming from overseas may have different labeling than the USA. In the USA, it is common to put the date an item expires, but overseas it is common to put the date the product is manufactured instead. The label will say how many months after the manufacturer date the item is still ideal to eat.
If you have received an expired item please send a picture to email@example.com and we will issue you a full refund.
Please understand with summer temperatures it is impossible to garauntee chocolate items will arrive unmelted.
Please understand with changes in elevation during the shipment process it is not possible for us to guarantee that carbonated beverages will stay carbonated through the journey.
For any other questions or complaints, please contact firstname.lastname@example.org.